# SIAM GLOW NEPAL - STORE POLICIES & TERMS OF SERVICE
Website: Siamglownepal.com
Location: Bhaktapur, Nepal
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## 1. SHIPPING POLICY
Thank you for choosing Siam Glow Nepal! We are committed to delivering your favorite cosmetic products safely and efficiently across Nepal. Please review our shipping policy below to understand our delivery timeframes, charges, and procedures.
### Order Processing Time
* All orders are processed within 1 to 2 business days (excluding Saturdays and public holidays) after receiving order confirmation.
* Once your order is processed and dispatched, you will receive a confirmation message with tracking details or delivery partner contact information.
### Shipping Rates & Delivery Estimates
We partner with reliable courier services across Nepal to ensure secure transit. Delivery times vary based on your location:
* Inside Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur): 1 to 3 business days. Shipping Fee: NPR 100 (Free shipping on orders above NPR 2,500).
* Outside Kathmandu Valley (Major Cities & Regional Hubs): 3 to 6 business days via express courier or bus cargo. Shipping Fee: NPR 200 - NPR 350 depending on weight and destination.
* Remote Mountain Districts: 5 to 10 business days via postal or local courier networks. Shipping Fee calculated at checkout based on exact destination.
### Shipment Delays & Issues
While we make every effort to meet our delivery estimates, unforeseen circumstances such as extreme weather, road blockages, festive season rushes, or logistical bottlenecks may cause delays. Siam Glow Nepal is not liable for carrier delays, but we will always assist you in tracking and resolving delivery issues.
### Order Inspection Upon Delivery
We strongly advise customers to inspect the outer packaging and seal of the parcel upon delivery. If you notice any major damage, leakage, or tampering before opening, please notify the delivery personnel immediately and contact our customer support team within 24 hours.
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## 2. REFUND & RETURN POLICY
At Siam Glow Nepal, your satisfaction is our priority. We take utmost care in sourcing and packaging genuine cosmetic products. Please read our return and refund guidelines carefully.
### Eligibility for Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order under the following conditions:
1. Damaged or Defective Items: The product arrived broken, leaked, or structurally compromised.
2. Incorrect Item Delivered: You received a product different from what you ordered (wrong shade, variant, or item).
3. Sealed and Unused Condition: The item must be unused, unopened, with all original tamper-evident seals intact, and in its original packaging.
### Non-Returnable Items
For reasons of hygiene, safety, and quality control, the following items cannot be returned or exchanged:
* Opened, tested, swatched, or used cosmetic products.
* Products purchased during clearance sales, special promotional events, or marked as final sale.
* Items returned without original packaging or damaged tags/seals.
### Refund Process
* Once we receive and inspect the returned item at our fulfillment center, we will notify you of the approval or rejection of your refund.
* If approved, refunds will be processed within 3 to 5 business days. Refunds can be issued via bank transfer, e-wallet (Fonepay/Khalti/ESewa), or stored as store credit according to your preference.
* Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).
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## 3. PRIVACY POLICY
Siam Glow Nepal ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit Siamglownepal.com.
### Information We Collect
When you interact with our website or place an order, we may collect the following personal information:
* Contact Information: Full name, delivery address, phone number, and email address.
* Transaction Data: Details regarding products purchased, order history, and payment method preferences.
* Technical Data: IP address, browser type, device information, and browsing behavior on our website gathered through cookies and analytics tools.
### How We Use Your Information
We use the collected information for the following purposes:
* To process, fulfill, and deliver your cosmetic orders efficiently.
* To communicate with you regarding order status, shipping updates, customer support inquiries, and promotional offers (you can opt out of marketing messages at any time).
* To improve our website functionality, product offerings, and user experience.
* To comply with legal obligations and prevent fraudulent transactions.
### Data Security
We implement strict administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, or misuse. We never sell, trade, or rent your personal information to third parties.
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## 4. TERMS OF SERVICE
Welcome to Siamglownepal.com. By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by the following Terms of Service. Please read them carefully.
### Use of Website
* You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
* You agree not to use our website for any unlawful, fraudulent, or unauthorized purposes, including attempting to breach our system security or scraping content.
### Product Information & Pricing
* We strive to ensure that all product descriptions, images, pricing, and availability details on Siamglownepal.com are accurate. However, typographical errors or omissions may occasionally occur.
* We reserve the right to correct any errors, update prices, or cancel orders if product details are found to be inaccurate, without prior notice.
* Colors of cosmetic products shown on the website may slightly vary in person due to screen settings, lighting, and individual skin tones.
### Intellectual Property
All content on Siamglownepal.com—including brand logos, product names, text, graphics, images, video content, and software—is the exclusive property of Siam Glow Nepal and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
### Limitation of Liability
Siam Glow Nepal shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or the misuse of cosmetic products. Always perform a patch test before applying new cosmetic products to your skin.
### Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Nepal.
### Changes to Policies
We reserve the right to update, modify, or replace any part of these policies at our sole discretion. Any changes will be posted directly on this page with an updated revision date.
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For any queries, support, or return requests, please contact us at [email protected] or reach out via our official social media channels.